> ## Documentation Index
> Fetch the complete documentation index at: https://docs.frenflow.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Frequently Asked Questions

> Common questions about FrenFlow: trading, wallets, copy trading, fees, and troubleshooting.

## <span style={{color: "#baf820"}}>Trading</span>

<AccordionGroup>
  <Accordion title="What happens when a market resolves?">
    Winning shares become worth $1.00 each and can be [redeemed](/trading/redeem) for USDC. Losing shares expire at $0. If you have auto-redeem enabled, winnings are collected automatically.
  </Accordion>

  <Accordion title="Can I sell before a market resolves?">
    Yes. You can [sell your position](/trading/selling) at any time while the market is active. You'll receive the current market price, which may be higher or lower than what you paid.
  </Accordion>

  <Accordion title="Why did my sell fail?">
    Common reasons: no liquidity (no buyers at your price), market near resolution (price at \$1.00), or the position was already sold. See [Selling → Why Can't I Sell?](/trading/selling#why-cant-i-sell) for details.
  </Accordion>

  <Accordion title="What is a Fill-and-Kill (FAK) order?">
    Market sells use FAK — the order fills as many shares as possible at the current best price, then cancels any remaining unfilled portion. You may get a partial fill if liquidity is thin.
  </Accordion>

  <Accordion title="What markets can I trade?">
    FrenFlow supports [Polymarket](/markets/polymarket) (USDC on Polygon) and [Kalshi](/markets/kalshi) (USDC on Solana via DFlow). Thousands of markets across politics, crypto, sports, culture, and more.
  </Accordion>
</AccordionGroup>

## <span style={{color: "#baf820"}}>Wallet & Funds</span>

<AccordionGroup>
  <Accordion title="What's the difference between USDC and USDC.e?">
    **USDC** is Circle's native stablecoin on Polygon. **USDC.e** is the bridged version used by Polymarket for trading. FrenFlow shows both balances and provides a one-click swap between them.
  </Accordion>

  <Accordion title="Where is my money?">
    Your funds are in a self-custody wallet on Polygon. FrenFlow never holds your funds — you control the private key. Check your balance in **Portfolio** or **Settings → Wallet**.
  </Accordion>

  <Accordion title="Can I use FrenFlow from multiple devices?">
    Yes. Your wallet and positions sync across web and Telegram. Log in with the same account on any device.
  </Accordion>

  <Accordion title="How do I deposit?">
    Go to **Settings → Wallet → Deposit**. Copy your wallet address and send USDC on Polygon. You can also bridge from 15+ chains via the built-in [Polymarket Bridge](/wallet/bridging).
  </Accordion>

  <Accordion title="How do I withdraw?">
    Go to **Settings → Wallet** and click **Withdraw**, or use `/withdraw` on Telegram. Enter the destination address and amount. See [Withdraw](/wallet/withdraw).
  </Accordion>

  <Accordion title="Can I export my private key?">
    Yes. Go to **Settings → Wallet → Export Private Key**. This gives you full control of your wallet in any Ethereum/Polygon-compatible app. Keep it safe — anyone with your key can access your funds.
  </Accordion>
</AccordionGroup>

## <span style={{color: "#baf820"}}>Copy Trading</span>

<AccordionGroup>
  <Accordion title="How fast are copy trades?">
    FrenFlow uses [zero-block technology](/copy-trading/zero-block) to detect and copy trades within seconds of the leader's execution. Multiple detection methods race simultaneously for the fastest possible execution.
  </Accordion>

  <Accordion title="Can I lose money copy trading?">
    Yes. Copy trading mirrors another trader's decisions — if they lose, you lose. See [Copy Trading Risks](/copy-trading/risks) for a full breakdown. Only copy with funds you can afford to lose.
  </Accordion>

  <Accordion title="Can I follow multiple leaders?">
    Yes. You can follow multiple traders simultaneously, each with their own settings (stake amount, mode, etc.).
  </Accordion>

  <Accordion title="What if I don't have enough balance for a copy?">
    The copy trade is skipped and you receive a notification. Your other followed leaders continue working normally.
  </Accordion>

  <Accordion title="Can I pause copy trading temporarily?">
    Yes. Pause any leader from the copy trading dashboard (web) or `/settings` (Telegram). Pausing stops new copies but keeps your existing positions open.
  </Accordion>
</AccordionGroup>

## <span style={{color: "#baf820"}}>Fees & Costs</span>

<AccordionGroup>
  <Accordion title="What are FrenFlow's fees?">
    FrenFlow charges a small percentage fee on trades. See [Trading Fees](/trading/fees) for the full breakdown. Redemptions are free.
  </Accordion>

  <Accordion title="Are there gas fees?">
    Polygon gas fees are negligible (fractions of a cent per transaction). FrenFlow handles gas automatically — you don't need POL tokens.
  </Accordion>

  <Accordion title="Do copy trades have extra fees?">
    No. Copy trades pay the same fee as manual trades. There's no additional fee for using copy trading.
  </Accordion>
</AccordionGroup>

## <span style={{color: "#baf820"}}>Troubleshooting</span>

<AccordionGroup>
  <Accordion title="My position shows but I can't sell">
    The market may have resolved or be near resolution. If the price is at \$1.00, wait for resolution and [redeem](/trading/redeem) instead of selling.
  </Accordion>

  <Accordion title="My balance didn't update after a trade">
    Balance updates may take a few seconds after a trade. Try refreshing the page. If it persists, check your [trade history](/portfolio/history) to confirm the trade executed.
  </Accordion>

  <Accordion title="Copy trade didn't execute">
    Possible reasons: insufficient balance, slippage protection triggered, market already moved too much, or daily volume limit reached. Check your notifications for details.
  </Accordion>

  <Accordion title="I can't enable trading">
    Trading requires a one-time setup that signs blockchain approvals. Make sure you're connected to the internet and your browser allows popups. Try refreshing and clicking "Enable Trading" again.
  </Accordion>

  <Accordion title="Telegram bot not responding">
    Try `/start` to reinitialize. If the issue persists, the bot may be restarting — wait 1–2 minutes and try again.
  </Accordion>
</AccordionGroup>

<Note>
  Can't find your answer? Reach out to us at **[hello@frenflow.com](mailto:hello@frenflow.com)** or on [Telegram](https://t.me/frenflow_announcements).
</Note>